Help & support
How can we help?
Start with the guides below. For a playback, activation, billing, or privacy issue, email hello@purealbum.net or reply to your purchase email.
Install PureAlbum
Flash the appliance image, boot your server, and open the local interface.
Activate an offline device
Create a signed license file using the fingerprint shown in Settings.
Recover downloads
Resend your license key, personal download page, and device-management link.
Release history
Check published versions and download their open-source compliance archives.
When contacting support
Include the PureAlbum version and build shown under Settings → About, what you expected, and the exact error. Do not send NAS passwords, private keys, full license keys, or music files.